Jaxville Warranty Logo

With proper maintenance and care, a Jaxville guitar will give you many years of musical pleasure and enjoyment. However, should a fault develop as a result of defective workmanship or materials within the applicable warranty period, we will repair the defect without charge for parts or labour.


Your new guitar is warranted against any manufacturing faults and defects in materials or workmanship for a period of 12 months. In the event of a warranty claim, please take the guitar to your Jaxville dealer who will then be able to return it to us for assessment and repair. It is important that you keep your purchase receipt in order to validate the original date of purchase.


This warranty does not cover the following:

  • Normal wear including strings, frets, fingerboard, plating on hardware, cracking or damage to the finish.
  • Damage or faults resulting from neglect, modification, accidental damage, exposure to extreme temperature and humidity.
  • Guitars no longer owned by the original purchaser.